By ordering from CosplayShoes.com, you acknowledge and accept the following Return and Refund Policy.
Quality Guarantee
We pride ourselves on the quality of our custom-made products. Any product defects or mistakes on our part will be replaced at no extra cost to you.
Customized Product Policy
Our products are custom-made to order, and we do not accept returns or exchanges for errors made by the customer, such as incorrect size, design, or color choices.
Please note, our items are produced based on market demand, and not all are readily available. The color of the actual product may vary up to 20% from the images shown due to lighting conditions during photography or your monitor’s display settings.
Returns
Returns are accepted for items that are defective, damaged, or incorrect due to an error on our part.
Please contact our support team at [email protected] before returning any item. If a return is required for an approved claim caused by our error, we will provide return instructions and cover the reasonable return shipping cost. Items returned without prior authorization may not be accepted.
Refunds
Approved refunds will be returned to the original payment method used for the order.
Processing times may vary depending on the payment provider or card issuer. If you have not received an approved refund after the expected processing period, please contact your card issuer or payment provider first. If further assistance is required, please contact us at [email protected].
Late or Missing Refunds
Sale Items
Sale items are not eligible for returns or refunds due to change of mind, incorrect size selection, color selection, design selection, or other customer ordering errors.
This restriction does not apply to items that are defective, damaged, or incorrect due to an error on our part.
Exchanges
We replace items if they are defective, damaged, or if there was an error in production or shipping. For exchanges, email [email protected] with your claim for review. Approved claims will receive a return address.
Evidence for Replacement
For replacements due to shipping or product errors, please provide:
- Photos showing the error (wrong item, size discrepancy, or damaged item)
- Photo of the shipping label
Cancellations
- Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
- Orders canceled 24 to 48 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
- Orders canceled after 48 hours of payment confirmation will be eligible for a refund consisting of the full shipping cost only.
- Once your order has been shipped, it can no longer be canceled.
Contact Us
For further assistance, please contact us at:
ELPIS LUXE CO., LIMITED
Room 701, Unit 127, 7/F, Tower B, New Mandarin Plaza,
14 Science Museum Road, Tsim Sha Tsui, Kowloon,
Hong Kong Special Administrative Region
Email: [email protected]